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We will be responsive to your needs and seek your feedback for continued improvement.

  • We will learn and meet your preferences for how we handle each matter, including budgeting and timelines, the frequency and level of status updates, communication methods and styles, and the types of decisions that require your authorization before proceeding.
  • We will keep you fully informed on the progress of your matter.
  • We will be accessible and responsive. Telephone calls and emails will be returned promptly, and a member of your legal team – whether it is a partner, an associate, a paralegal, or an administrative assistant – will assist if the person you are trying to reach is not available.
  • We will be open to discussing any concerns you may have about your matter or our services at any time, and will work together with you to find resolution. We will use End of Matter Questionnaires and other tools for eliciting candid feedback for continued improvement.